Complaints & Reviews
A guest raises a complaint against one order — a category, what went wrong, up to three photos — and the ticket opens with a countdown already running. Your staff work it in one list beside the order number, reply in the same thread, and close it with a note and, where one is owed, a refund in reward points or cash. If the countdown runs out with the ticket still open, it escalates itself to refund-due, posts that on the thread, and tells the guest.
- Team · Add-on
What it does.
- Complaints raised against one order, with up to three photos
- A countdown on every ticket, escalating to refund-due when it runs out
- One thread per complaint, staff and guest writing in the same place
- Resolution with a note, and a refund in reward points or cash
- Filters by status and by restaurant or delivery, and search by order number
- Guest star ratings out of five, averaged into a badge on your storefront
It does not work alone.
These sit on the same order record, so what one of them writes the next one can already read.
Book a RestoMama demo
Tell us about your restaurant and the workflows you want to launch first.
- One replyA person from the team, not an autoresponder sequence.
- One serviceWe walk your own dinner rush end to end — bill, KOT, payment, dispatch, day close.
- No hardwareIt runs in the browser on the machines and printers you already have.
See a real service, end to end.
We will take one dinner rush the whole way — ring a bill, print the KOT, call the token, mark the payment, dispatch the order, pay the agent and read the day close. On your menu, with your zones, in about thirty minutes.
- Billing and the counterOrder, modifiers, receipt, token
- The kitchen screenKOT routing, stations, prep state
- Payments and closingUPI, card, cash, wallet, day-end
- Dispatch and payoutsZones, assignment, tracking, settlement